The NDPC is a DHS/FEMA training partner providing high-quality training to emergency responders throughout the United States and its territories under DHS/FEMA's Homeland Security National Training Program Cooperative Agreement. Preparedness is a shared, national responsibility requiring our active participation to prepare America to address its threats.

National Domestic Preparedness Consortium NDCP logo
NDCP NERRTC - Radio Dispatchers NDCP NERRTC - Hazmat NDCP Nevada Test Site NDPC Logo Nevada Test Site NCBRT Law Enforcement NCBRT First Responders - Fire

Course Details

Social Media Tools and Techniques
NTED Course Number PER-344
Provider NDPTC
Length 8.00 hours
Delivery Mobile (Non-Resident)
Level Performance
Continuing Education Credits 0.60
This course is designed to provide participants with the knowledge and skills to use social media tools and techniques for intermediate-level messaging, strategy, and increased situational awareness. This course builds upon the existing PER-304 Social Media for Natural Disaster Response and Recovery course by providing more participants with a more in-depth training in the use of strategy, tools, and messaging techniques in the use of social media. It goes beyond the implementation of the most popular tools and strategies and helps social media managers expand their organization's social media presence in various platforms to different audiences, in partnership with other agencies and organizations. This course will also give participants a better understanding of data mining and crowdsourcing techniques through practical activities and discuss potential uses for data visualization and mobile apps.
Participants will participate in group discussion and activities throughout the course that reinforce the use of social media tools for disaster management. In these activities, participants will apply their knowledge of the presented materials to build up to the final facilitator-led comprehensive activity.
Describe and evaluate the value of using various types of social media tools
Create a social media strategy integrating tools, techniques, and best practices
Use data mining and crowdsourcing techniques for information gathering
Use crisis mapping and mobile apps in disaster management
Apply social media tools and techniques in a comprehensive activity while implementing rumor-dispelling techniques.
NTED Prerequisites
PER-304 Social Media for Natural Disaster Response and Recovery
Other Prerequisites
Target Audience
Citizen/Community Volunteer, Emergency Management, Emergency Medical Services, Fire Service, Governmental Administrative, Healthcare, Law Enforcement, Other, Public Health, Public Safety Communications, Private Sector / Corporate Security and Safety Professionals, Public Works, Transportation Security
Mission Areas and Core Capabilities
Respond   -  Public Information and Warning
Mitigate  -  Public Information and Warning
Mitigate  -  Community Resilience
Prevent   -  Intelligence and Information Sharing
Prevent   -  Public Information and Warning
Protect   -  Intelligence and Information Sharing
Protect   -  Public Information and Warning
Recover   -  Public Information and Warning
Respond   -  Operational Communications
Respond   -  Situational Assessment
Training Certificate
Training Partner's Certificate of Completion
Contact Information
Training Request URL
Lydia Morikawa

National Domestic Preparedness Consortium (NDPC), 200 Technology Way, College Station, TX 77845 • Phone: 979-458-6065 • E-mail: • RSS Feed Click here to Download Adobe Reader to ensure functionality with the documents on this site